NEW YORK OFFICE
16 Middle Neck Rd Ste #525
Great Neck, NY 11021
Phone: 212-252-2038
ARKANSAS OFFICE
1710 Powell St
Springdale, AR 72764
Phone: 479-391-7017
Thank you for selecting a product from Manhattan Steel Door Co a division of ID LLC, an Arkansas limited liability
company. Manhattan Steel Door Co. follows a unique made-to-order manufacturing philosophy. The product you
have purchased is built according to your specifications, with careful artisanship and attention to detail.
Manhattan Steel Door Co. is committed to making quality products at the best value. Manhattan Steel Door Co. is
also committed to standing behind its products, with responsive service and a detailed warranty. The Terms and
Conditions of Purchase Agreement along with Manhattan Steel Door Co.’s warranty is set forth below.
1. Due dates for payments are stated in the order form filled out at time of consultation. Manhattan Steel
Door Co may hold shipments on any customer account that has failed to pay their amount due. If a
customer defaults on monetary responsibility Manhattan Steel Door Co reserves the right to halt
production, shipments, or delivery of goods without liability until the customer has re-established
satisfied financial responsibilities.
2. Manhattan Steel Door Co and the customer will agree on a reasonable delivery date at the time of final
drawing approvals. Excluding any unforeseen supply or production issues if for any reason the customer
or install site is not prepared to take delivery of the goods Manhattan Steel Door Co may charge for any
additional storage or delivery charges that may be incurred from said delay.
3. The customer will be solely responsible for all taxes including sales and uses taxes and shall hold
Manhattan Steel Door Co harmless from them.
4. Manhattan Steel Door Co reserves the right to adjust pricing at any time due to volatility of material,
labor, shipping, or delivery. Manhattan Steel Door Co will inform the customer of any pricing increases 30
days prior to accepting an order in writing. If a price increase occurs within 90 days of a submitted but not
approved order the order will be amended to reflect the increase.
5. Manhattan Steel Door Co reserves the right to select the method of shipment and carrier of the goods
unless expressly written and agreed upon by both parties.
6. Delivery lead times are subject to material and production labor time at final drawing approval.
Manhattan Steel Door Co will not begin fabrication of any goods until the following criteria have been met
a) All submitted drawings have the final approval by all authorities necessary to complete production,
delivery, and installation. b) Manhattan Steel Door Co has received all necessary information for
manufacturing including answers to all unresolved design issues, finish color selection, hardware selection
and verified final install dimension requirements as needed. c) all required deposits have been received as
set forth by these terms and conditions.
7. The customer accepts title to goods and risk of loss upon acceptance of goods from the carrier.
8. Inspection of all goods must be performed by the customer upon receipt and shall immediately notify
Manhattan Steel Door Co of any damages or issues and a written notification within 5 days of receipt.
Manhattan Steel Door Co will then, at its discretion, decide to replace, repair, or provide credit for issues
the manufacturer deems itself responsible for. Failure to provide notice of any such issues by the
customer in the set times by this agreement may result in any claims as such being declined by Manhattan
Steel Door Co.
9. If the customer requests or accepts installation, Manhattan Steel Door Co shall not be held responsible for
any additional costs including construction, finishing, adjustments, opening modifications or return visits.
10. Manhattans Steel Door Co warranty will be set forth later in this order. The customer acknowledges that
neither Manhattan Steel Door Co nor anyone speaking on Manhattan Steel Door Co’s behalf promises or
guarantees anything other than what is specified in this agreement.
11. Neither the customer nor Manhattan Steel Door Co nor their representatives be liable for damages either
punitive or enhanced, loss of revenue or profits, loss of value, incidental or indirect consequences relating
to a breach of this agreement. Neither party's liability shall exceed the total of the amounts paid pursuant
to this order whether arising out of tort or breach of contract including negligence.
12. Manhattan Steel Door Co shall not be held responsible for or be deemed to have defaulted under or
breeched this order for delays in manufacturing or delivery from acts beyond Manhattan Steel Door Co
control including but not limited to a) acts of nature b) fire, flood, earthquake or explosion c) war,
invasion, hostilities not declared as war, terroristic threats or acts, riots, civil unrest d) requirements of
law e) embargos or blockades in effect on or after the date of this agreement f) any action by government
authority g) emergency situations in the country or region h) labor strikes or stoppages I) material delays
or shortages j) inadequate transportation and delivery options beyond Manhattan Steel Door Co’s control.
13. The exclusive venue for the litigation of all disputes against Manhattan Iron Door Co. arising from or
related in any way to this warranty or the products supplied by Manhattan Iron Door Co. shall be the
Circuit Court of Washington County, Arkansas. The prevailing party in any litigation filed under this limited
warranty is entitled to reasonable attorney’s fees, expert’s fees, and costs. MIDCO is entitled to attorney’s
fees, expert fees, and testing fees regarding any dispute over the installation of its product.
14. Each party irrevocably waives their rights to a trial by jury in all legal proceedings arising out of or relating
to this agreement or the transaction it relates to.
15. Manhattan Steel Door Co will provide drawings that must be approved by the involved party's whose
approval is required (architect, contractor, other involved required party). Final approved drawings will be
considered the correct interpretation of the goods to be manufactured. If a portion of the final drawings
are approved Manhattan Steel Door may at its discretion proceed with beginning manufacturing of those
goods while waiting for approval on the rest of the drawings.
16. All drafting or drawing revisions will result in the reset of production lead times.
17. Manhattan Steel Door Co will provide all hardware, anchors, clips, screws, nuts, and bolts that may be
required for attachment to the windows unless specified in the drawings. Any fasteners, screws, shield,
fascia or plugs to be attached to the building or structure are not included.
18. Manhattan Steel Door Co will provide installation instructions that contain essential information to install
goods safely and professionally. Failure to follow these instructions will result in Manhattan Steel Door Co
being liable for any damage to goods or injury to persons relating to goods.
19. The customer will maintain an insurance policy with a minimum of $1,000,000 per occurrence and no less
than $2,000,000 aggregate.
20. Manhattan Steel Door Co maintains sole intellectual property rights relating to its products.
21. This agreement along with any additional documents incorporated herein by reference, constitutes the
sole and entire agreement of the parties with respect to the order and supersedes all prior written or
verbal agreements or understandings.
22. Should any changes or modifications to the final approved drawings, or should the customer request any
changes to the work must be in writing and signed by the customer and Manhattan Steel Door Co.
Changes may result in additional charges depending on their scope.
23. All orders require a minimum of a 10% deposit for design and drawings that are non-refundable. Once
drawings are approved by all parties an additional 40% deposit is required to begin manufacturing. Once
manufacturing has begun all deposits are non-refundable. Final payment of the remaining 50% must be
made before shipping or delivery is made unless Manhattan Steel Door Co is performing installation in
which case 40% must be paid before installation with the final 10% after installation.
24. All information shared between Manhattan Steel Door Co and the customer including the terms of this
agreement and any personal information shall remain the sole property of the disclosing party.
25. This order is considered binding on inures to the benefit of the parties and their respective permitted
successors and assigns.
Manhattan Steel Door Co products are warrantied against manufacturing defects for 5 years, effective upon
delivery.
Manhattan Steel Door Co warranties our painted products for 5 years. Weathering and fading are common so to
honor the warranty the customer must follow Manhattan Steel Door Co’s recommended maintenance and refinish
guidelines.
Manhattan Steel Door Co’s glass is warrantied for 5 years after delivery. Failure within 1 year from delivery will
qualify for replacement at no expense to the customer. After 1 year Manhattan Steel Door Co will replace the glass
only. Any labor or transportation costs will be the responsibility of the customer. This warranty applies to glass
orders of 60 sq ft or less.
Door and Window hardware warrantied for 5 years. After 2 years from delivery the customer will be responsible
for installation. This warranty excludes weathering of finish.
All claims under this warranty must be made in writing within the warranty period and prior to any repair work
being performed by Manhattan Steel Door Cop.
Manhattan Steel Door Co reserves the right to have the subject of any warranty claim inspected by a Manhattan
Steel Door Co representative and must be given at least 60 days from the written notice to do so.
1. Goods installed within 2 miles of the coast or similar conditions
2. Goods installed or maintained improperly
3. Damage caused construction due to improper covering and protection
4. Damage caused by circumstances beyond our control which include but are not limited to misuse, abuse,
accident, mishandling, acts of nature, attempts to repair improperly
5. Damage caused by modification
6. Weather stripping wear and tear
7. Corrosion related to improper maintenance or refinish
8. Not having an overhang of 36” or more
9. Necessary routine maintenance
10. Lock mechanism maintenance
11. All normal wear and tear
12. Door and window screens
13. Aftermarket modifications such as tint or films
14. Corrosive elements like acid rain
15. Glass over 60 square feet
16. Laminated glass is not covered for delamination or visual issues at the edge of the glass
17. Failure by customer to perform maintenance and refinish
Click below to download a copy of the Warranty and Terms information for our products.